Answers for choosing your winter layers and managing your order.
How do I choose my size?
Check the sizes and fit notes on the individual product page. Clothing is offered in S, M, L and XL; accessories use the stated one-size option. Email sac@houfycore.com before ordering if you need help. Product colors may look different across screens.
How long does order processing take?
We prepare orders within 2–4 business days before dispatch. Processing is separate from shipping transit. Business days exclude weekends and public holidays.
What does shipping cost and how long does it take?
Standard Shipping is FREE, with estimated transit of 12–20 business days after dispatch. Express Shipping is US$14.90, with estimated transit of 7–15 business days after dispatch. Add 2–4 business days for processing. Estimates are not guaranteed arrival dates.
Where do you deliver?
We deliver to the destinations supported at checkout. Available shipping options and charges appear before payment. Destination authorities may assess import charges when these are not prepaid.
How can I track my order?
Shipment updates and available tracking are sent to the email used at checkout. The first carrier scan may take time to appear. Orders may arrive in separate parcels. For a delay or missing parcel, email us with your order number.
Can I return or exchange an item?
You may request a return within 30 calendar days of delivery. Email us before sending an item back for routing instructions. Voluntary returns should be unused and complete; customers ordinarily pay change-of-mind return postage. We cover appropriate costs for incorrect or defective goods. Exchanges depend on availability. Mandatory consumer rights remain protected, including applicable EU 14-day and Brazilian seven-day withdrawal rights. See our Return & Refund Policy.
When will an approved refund arrive?
After inspecting a voluntary return, we communicate the outcome and process approved refunds through the original payment method. Contact us if a refund remains missing ten business days after issuance. Statutory refund deadlines apply.
Can I change my address or cancel?
Email sac@houfycore.com immediately with your order number. Changes depend on fulfillment progress, and dispatch may prevent interception.
How do I report a damaged or incorrect item?
Email us with your order number, a description and available photographs. We will investigate and provide an appropriate remedy required by applicable law.
How do I contact support?
Email sac@houfycore.com or call +18573795702. Support is available Monday–Friday, 9:00 AM–5:00 PM ET. Include your order number and checkout email for order assistance. Please do not send passwords or complete payment-card information.